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Refund and Returns Policy

We strive to ensure your complete satisfaction with your purchases. If for any reason you are not satisfied with the product, we are here to help.

Please find below the details of the policy, as applicable, for the products sold on mybabystores.in

While we aim for your complete satisfaction, please be aware that some items may not be applicable for return. 

Replacement Policy
  • We offer a 7-day replacement policy for products that are defective, damaged upon arrival, or significantly different from the product description on our website.
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  • To request a replacement, please contact our customer support team at mybabystoreho@gmail.com or +91 9900024212 within 7 days of delivery with your order number and clear photographic evidence of the defect, damage, or discrepancy.
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  • We will review your request and, if approved, arrange for a replacement of the same product or a comparable alternative, subject to availability.
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  • If a replacement is unavailable, we may offer a refund or store credit.
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  • Please note that replacement is not applicable for products damaged due to misuse, normal wear and tear, or customer negligence.

 

  • We understand that you may wish to exchange a product for a different size, color, or model.
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  • Exchanges are subject to product availability and will be processed at our discretion.
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  • To request an exchange, please contact our customer support team within 7 days of delivery.
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  • Customers are responsible for any price difference between the original product and the exchanged product, as well as any applicable shipping costs.  
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  • Exchanges are not guaranteed and are subject to the product being unused, undamaged, and in its original packaging.
  • Returns are accepted only under the following specific circumstances:
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  • Product being out of stock.
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  • Return pickup for the product unavailable.
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  • Manufacturing defect that cannot be rectified by a replacement.
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  • Received a different product than the one ordered.
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  • Returns for reasons such as “change of mind,” “size issues,” or “color preferences” will not be accepted.
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  • To initiate a return under these specific circumstances, please contact our customer support team within 7 days of delivery with detailed information and photographic evidence.
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  • Returned products must be unused, undamaged, and in their original packaging with all tags and accessories intact.
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  • Upon approval, we will provide instructions for returning the product.
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  • Refunds for approved returns will be processed after we receive and inspect the returned product.
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  • The refund will be credited to the original payment method used for the purchase.  
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  • Shipping costs are non-refundable unless the return is due to an incorrect product or damage during transit.
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  • If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.
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  • We source products from various manufacturers and suppliers. We do not manufacture the products ourselves. Therefore, we are not responsible for the design, quality, or performance of the products beyond our control.
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  • Any product-related issues or concerns should be addressed to the manufacturer or supplier, whose contact information may be provided with the product or on their official website.
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  • We make reasonable efforts to select reputable suppliers and provide accurate product information. However, we do not guarantee the accuracy or completeness of the information provided by our suppliers.

 

  • This return and replacement policy is subject to change without prior notice. Any changes will be posted on the Website.
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  • We reserve the right to refuse any return or replacement that does not comply with our policy.
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  • In case of dispute, the company will take the final decision.
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  • Proof of delivery and proof of return will be required in case of disputes.
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  • This policy is valid for Indian customers only

 

For any return or replacement-related inquiries, please contact our customer support team at:

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  • Phone: +91 9900024212

About My Baby Store

Welcome to My Baby Store, the world of fun, magic and wonder! Our story began back in 2009 when a group of friends realized that finding everything a child and a parent need under one roof was like hunting for a unicorn. That’s when the idea of My Baby Store was born.

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